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Question

washer won''t washer or spin, but it does drain


Sent to Appliance Experts March 29 2:07 p.m.

No Comment Added
Customer (name blocked for privacy)
Status: Closed   Value: $15   
Info Request
March 29 2:27 p.m. (20 minutes and 29 seconds later)

Hey jammer,

Could you please send make and model # please

Picturetom goellner  -- Home Appliance Technician -- 98% Positive Feedback on 157 Appliance Accepts
32 years servicing major appliances and hvac equipment
Reply
Sent March 29 2:30 p.m. (2 minutes and 33 seconds later)

whirlpool washer model #GLS9365EQ2
Customer (name blocked for privacy)
Answer
March 29 2:50 p.m. (20 minutes and 0 seconds later)
ACCEPTED Check Mark

OK jammer,

The most frequent cause for this is a broken coupler between the motor and the transmission. Remove the screws holding the control panel in place and the flip up the whole control panel. Next you'll see brass clips on each side , these pry up and out with a flat blade screw driver . Unplug the three wire connector going into the top of washer . Now the entire cabinet can be removed by pulling towards you and scooting it out from under the lip in base of washer floor . Next remove the pump hoses and remove the pump ( it's clipped on ) . next remove motor by unscrewing the screws holding the motor clips and pry these clips off. Unplug the motor wiring harness from the motor and pull the motor straight out. Now you'll see the coupler - it's plastic and rubber and you'll easily see if it's shot . Plastic pieces slide over the motor shaft and the transmission shaft with the rubber piece sandwiched in between them . Replace this part and reassemble . Part # is 285753A+ Thanks for using justanswer

Picturetom goellner  -- Home Appliance Technician -- 98% Positive Feedback on 157 Appliance Accepts
32 years servicing major appliances and hvac equipment
Reply
Sent March 29 2:55 p.m. (5 minutes and 49 seconds later)

Thank you for your answer to my ?
Customer (name blocked for privacy)
Answer
March 29 2:57 p.m. (1 minute and 53 seconds later)

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Picturetom goellner  -- Home Appliance Technician -- 98% Positive Feedback on 157 Appliance Accepts
32 years servicing major appliances and hvac equipment

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