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How can I get our whirlpool washer to release the fabric softener?
Sent to Appliance Experts February 16 10:30 AM

I fill the fabric softener in the cup but it doesn''t release into the washer during the rinse cycle like it should.

Customer (name blocked for privacy)
Status:  Closed   Value: $15
Info Request
February 16 12:52 PM (2 hours and 21 minutes and 32 seconds later)
         

Hi Customer (name blocked for privacy);

What is the model number of your unit, please.



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PictureThe Home Smithy -- Handyman -- 100% Positive Feedback on 308 Appliance Accepts
30+ years fixing things.Tell me the make and model number and I'll tell you how to fix it.
Reply
February 16 1:52 PM (1 hour and 7 seconds later)
         
The model number is WFW9200SQ02. It used to dispence the fabric softener and now for some reason it doesn't release it.
Customer (name blocked for privacy)
Info Request
February 16 2:17 PM (24 minutes and 26 seconds later)
         

Ok Customer (name blocked for privacy);

It is going to take me a while to locate the information on your unit. It is not in my personal database. It is available but I have to search through a bunch of manuals that only have coded manufacturers numbers. I should have something by this evening. I will opt out in case some other expert has an answer for you sooner.

Sorry for any inconvience.



I want you to be happy when you accept my answer. If you are not satisfied with my answer DO NOT accept it. If you are 100% satisfied please click the ACCEPT button
PictureThe Home Smithy -- Handyman -- 100% Positive Feedback on 308 Appliance Accepts
30+ years fixing things.Tell me the make and model number and I'll tell you how to fix it.
Answer
February 16 11:43 PM (9 hours and 26 minutes and 45 seconds later)
         
REPLIEDCheck Mark
Hi, Thank you for using justanswer for your appliance questions!
Remove Your dispenser assm by pushing down on the little black release lever in the rear of the dispenser assm., wash out all the cavities, they may be plugged. Here is a break down of the dispenser.
Hope this helps!
Let me know if you need more assistance or if you have any questions.
Thank you for using justanswer.com

Chuck G.

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Edited by Chuck G. on February 16 2008 at 11:54 PM

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PictureChuck G. -- Home Appliance Technician -- 100% Positive Feedback on 249 Appliance Accepts
30 Yrs. Experience in the appliance repair field
Answer
February 17 10:21 PM (22 hours and 37 minutes and 57 seconds later)
         
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PictureJesse Long -- Home Appliance Technician -- 100% Positive Feedback on 20 Appliance Accepts
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Reply
February 18 8:20 PM (21 hours and 58 minutes and 55 seconds later)
         
Reply to Chuck G.'s Post: I did what you said to do but the next load of laundry I did the fresh fabric softener still didn't release. I called Whirlpool to have them send somebody out. Thank you for your help.
Customer (name blocked for privacy)
Answer
February 18 11:00 PM (2 hours and 39 minutes and 34 seconds later)
         
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PictureChuck G. -- Home Appliance Technician -- 100% Positive Feedback on 249 Appliance Accepts
30 Yrs. Experience in the appliance repair field
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