Ask Your Appliance Question. Appliance Experts Answer You ASAP.

(Not a Appliance Question?)

I have a Whirlpool Gold Ultimate Care II Heavy Duty Super ...
Sent to Appliance Experts June 13 01:53 PM

I have a Whirlpool Gold Ultimate Care II Heavy Duty Super Capacity Plus washing machine. Everything works fine except when it does the spin cycle the water does not drain. Here's the catch; when the cycle is done it is full of water, if I dial it back to spin it does spin and drain the water, I assume that means the pump is working and is'nt clogged with some clothing. So if I do a load of laundry and the cycle is over I have to manually turn the dial back to spin to drain the water extending my wait time. For some reason it goes through the cycle, rinses, spins but does'nt drain until evrything is finished and I dial it back to spin only. The model # is GSN2000HQ 0 So if I do a load of laundry , go to the super market or something and when I get back I can't put clothes in the dryer, I have to do the spin only cycle before it will drain. Whats wrong?

Edited by Customer (name blocked for privacy) on June 13 2008 at 3:37 PM

Customer (name blocked for privacy)
Status:  Closed   Value: $9
Answer
June 13 4:29 PM (2 hours and 36 minutes and 19 seconds later)
         
ACCEPTEDCheck Mark

Hi Customer (name blocked for privacy),

Thank you for using Just Answer. I'm sorry that you are having a problem with you washer.

This could be an issue with the timer.

Does the machine do this in all of the washer cycles (Delicate, Normal, Heavy Duty, Handwash, Permanent Press)?

bernie



If this answer has helped you, please click the "accept" button and/or let me know what other information you would like.
PictureBernard S. -- HD TV, Large Appliance Sales -- 100% Positive Feedback on 287 Appliance Accepts
22 Years Managing Stores, Operations and Selling Appliances
Reply
June 13 4:37 PM (7 minutes and 32 seconds later)
         
yes. Is the timer the unit that has the dial indicating all the cycles:normal, perm press, delicates etc? I haven't tried all the cycles but the normal and the perm press cycle both don't drain properly

Edited by Customer (name blocked for privacy) on June 13 2008 at 4:41 PM
Customer (name blocked for privacy)
Answer
June 13 5:00 PM (22 minutes and 57 seconds later)
         
THIS ANSWER IS LOCKED!
You can view this answer by clicking here to Register or Login and paying $3.
PictureBernard S. -- HD TV, Large Appliance Sales -- 100% Positive Feedback on 287 Appliance Accepts
22 Years Managing Stores, Operations and Selling Appliances
Reply
June 13 6:36 PM (1 hour and 36 minutes later)
         
2 of the cycles do have the problem. I am in the process of trying the other 2 cycles to see if they work. Does that mean it could be something else? If I go to spin only after a cycle it will drain though. It appears that if I let it do what it is suppose to do it wont drain the water but after it has finished I dial it back to spin only and it will drain. So the timer still isn't giving the right info to the drain cycle on the first go around.
Customer (name blocked for privacy)
Answer
June 13 6:46 PM (10 minutes and 35 seconds later)
         
THIS ANSWER IS LOCKED!
You can view this answer by clicking here to Register or Login and paying $3.
PictureBernard S. -- HD TV, Large Appliance Sales -- 100% Positive Feedback on 287 Appliance Accepts
22 Years Managing Stores, Operations and Selling Appliances
Reply
June 13 7:09 PM (22 minutes and 55 seconds later)
         
tried delicate cycle and it drained the water and worked correctly. The next I will try the hand wash cycle and if it works I assume we will look at the timer being possibly bad and if that were the case do I remove it by taking off the control panel housing and removing the entire timer? Of coarse I will unplug machine before hand. Is it easy to remove? How much would I expect one to maybe cost and when i look up GSN2000HQ on internet it doesn't show up. I will have to order the timer some where. I will try that last cycle, i have to go out for a few hours tonight but will be back later to see. Thanks
Customer (name blocked for privacy)
Answer
June 13 9:09 PM (1 hour and 59 minutes and 44 seconds later)
         
THIS ANSWER IS LOCKED!
You can view this answer by clicking here to Register or Login and paying $3.
PictureBernard S. -- HD TV, Large Appliance Sales -- 100% Positive Feedback on 287 Appliance Accepts
22 Years Managing Stores, Operations and Selling Appliances
Reply
June 14 3:19 AM (6 hours and 10 minutes and 8 seconds later)
         
thanks I will get on it as the hand wash cycle worked as well so I will take the timer off and replace it even tho we bought the washer for 75 dollars at a garage sell and the timer is 70 dollars its better than lugging it out and trying to find a new one. I may need some more help with this when it comes to checking it before i buy a new one. I'll keep in touch with you on this. thanks again
Customer (name blocked for privacy)
Answer
June 14 9:45 AM (6 hours and 26 minutes and 19 seconds later)
         
THIS ANSWER IS LOCKED!
You can view this answer by clicking here to Register or Login and paying $3.
PictureBernard S. -- HD TV, Large Appliance Sales -- 100% Positive Feedback on 287 Appliance Accepts
22 Years Managing Stores, Operations and Selling Appliances
Think you can answer this question?
Login or Become an Expert

Related Answers

 

DISCLAIMER: You acknowledge that any information you may obtain from individuals you contact through use of the Just Answer service comes from those individuals, not from Just Answer!, and that Just Answer is not in any way responsible for any of the information these third parties may supply. The site and services are provided "as is" with no warranty and no representations are made regarding the qualification of an Expert. Responses and comments on Just Answer! are for general information and are not intended to substitute for informed professional advice (such as medical, legal, investment or accounting) and do not establish a professional-client relationship. Just Answer! is not intended or designed to address EMERGENCY QUESTIONS which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service.

Just Answer! > Appliance Troubleshooting